RETURNS AND REFUNDS

 

HOW LONG DO I HAVE TO RETURN?

​From receipt of your parcel you have 14 days to return the product(s) to us. All products must have original tags still attached, be unworn and unmarked or the items may be subject to return.

 

​HOW LONG WILL IT TAKE TO PROCESS MY RETURN?

Please note due to the current situation regarding COVID-19 to protect all members of staff as best as possible no returns will be handled for 72 hours after arrival in following current guidelines. Apologies for any inconvenience the delays may cause but safety must be top priority. After this, when the parcel arrives at our warehouse you will receive acknowledgment that the return is being processed within 3-5 working days of receipt. Should you not hear from us in this time frame please contact our customer care email and the team will chase the matter and update you accordingly. Please ensure you retain proof of postage return for future reference and include this in any correspondence along with full name and order number when making contact. Please note we can only process your returns once your products have returned to site. Failure to provide proof will stop us from processing the return in the event of lost items. 

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WHAT HAPPENS IF I ORDERED SALE ITEMS?

The value of the returned sale items will be given as credit, which will be added to your account.

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RETURNS ADDRESS : 

Margatsni Limited,

93 Westdale Lane East,

Carlton, Nottingham

NG4 3NX